In the following sections, we’ll discuss the SAP Ariba tools that help businesses overcome these challenges. The main considerations and challenges for the procurement process include the following: the principal-agent problem, demand planning, suppliers, purchase agreements, consumption of goods, invoicing, and analysis. SAP Ariba Overcomes These Procurement ChallengesĪs with any process, procurement’s complexity arises in the steps and details. In this blog post, we’ll cover the basics. In 2011, it started providing technical and non-technical support and assistance round the clock to the consumers in Australia, UK, & US from its contact centers in India.ĪCC is also giving Domestic Contact Center services to Clients in India.Ĭurrently, besides its business process outsourcing services, ACC has also spread out its operations in other fields like software and web development, internet marketing, KPO and tech support.SAP Ariba offers a comprehensive array of tools and solutions to cover core procurement activities and challenges. Currently, ACC has client bases in several countries across the globe including India, US, Canada, UK, Ireland and Australia.ĪCC saw continued growth since its beginig. In the following days, it also started a gamut of other BPO services as the organization started increasing its client base. The high skill set and smart approach of the organization brought it immediate success.

It set up an infrastructure of 50 on and off seats in its two call centers in India and started offering inbound and outbound call center services. Since its inception, Ariba Call Center (ACC) has seen an encouraging growth rate within a short time span.

Ariba call center